Behind the Scenes: How We Build a Global Network of Top-Performing Collection Agencies
Behind the scenes of our partner vetting process
At Oddcoll, we often get asked a simple question:
“How do you know your partner agencies are the best?”
The answer is: We’ve built our process around finding out.
Debt collection is a local business—laws differ, communication styles vary, and results depend on the agency’s experience, professionalism, and approach. That’s why we don’t rely on networks or personal contacts to choose our partners.
We’ve spent the last 9 years creating a systematic and ongoing evaluation process to identify and work only with the top-performing debt collection agencies in each country. Here’s how it works:
The Oddcoll Agency Selection Process
Step 1: Initial screening
We begin by researching agencies in the target market using a combination of industry insights, third-party rankings, and local recommendations. But we don’t stop at reputation. We request detailed information on experience, coverage, and operational capacity.
Step 2: Performance data analysis
Next, we dig into the numbers. We look at historical recovery rates, response times, case closure speed, and compliance practices. Agencies that don’t measure up at this stage aren’t invited further.
Step 3: Test period with real cases
No theory here—we test our assumptions with real-world cases. Selected agencies are given a sample of international claims to handle. We track everything from case outcomes to how quickly they update statuses.
Step 4: Client feedback and communication
A good agency delivers results. A great agency communicates clearly. We evaluate how well the agency collaborates with us and how transparent they are in their reporting—this matters especially to finance teams that rely on timely updates for their own reporting.
Step 5: Ongoing evaluation
Even after an agency becomes part of the Oddcoll network, our work doesn’t stop. We regularly review recovery performance, client satisfaction, and responsiveness. If an agency underperforms, we act. In some countries, we’ve replaced partners multiple times before finding the right fit.
Why it matters
This isn’t just about finding “good enough.” It’s about giving our customers access to the best possible chance of recovery—and the clarity they need to manage international collections efficiently.
If you’re dealing with unpaid invoices abroad, knowing that your case is handled by a proven expert makes all the difference.
At Oddcoll, we’ve already done the vetting—so you don’t have to.
Want to see how it works in action?
Explore our platform or talk to a collection expert today.
