Success storySwedenFinland

How Våffelbagaren recovered SEK 350,000 from a customer in Germany

A Swedish food exporter, an unpaid invoice abroad and a board asking questions. Oddcoll's handpicked German partner recovered the full amount – without going to court.

Risk-free · Pay only upon success · Local certified partner
SEK 350,000
recovered from a customer in Finland
100%
of the outstanding claim paid
0 SEK
upfront – pay only upon success
It meant a lot for us to recover that money. Partly because it was a large sum for us, but also because it reinforced our credibility with the board – that we don't sell to unreliable customers.
Jens HolmquistVåffelbagaren in Kristianstad AB
Finland
01 · Background

A Swedish exporter with customers across Europe

Våffelbagaren is a Swedish company in the food industry, known for high-quality products exported to several markets. In 2024, a customer in Germany failed to pay an outstanding invoice of SEK 350,000.

02 · Challenge

More than just cash flow

The amount was significant – not only financially, but also in terms of internal credibility. Recovering it meant solving three problems at once:

  • A customer abroad who had stopped paying despite reminders (confirm)
  • A foreign legal system and a language barrier
  • A board that needed proof the company doesn't sell to unreliable customers
03 · Solution

Handled as a local German case

Våffelbagaren uploaded the invoice to Oddcoll. Through our platform, the case was assigned directly to our partner in Germany – selected for its proven success in B2B debt recovery. The partner contacted the debtor in German, on German letterhead, and handled the case under German law.

04 · Result

The full SEK 350,000 – recovered

Our German partner recovered the entire amount in [X] days, giving Våffelbagaren an immediate financial boost and restoring trust internally.

  1. Day 1
    Invoice uploaded
    The case was created on the Oddcoll platform in minutes
  2. Day 2
    German partner assigned
    Routed to our best-performing agency in Germany
  3. Day 4
    Formal demand letter sent
    A Mahnung in German, with a clear payment deadline
  4. Day 11
    Follow-up and negotiation
    Calls and written follow-ups with the debtor
  5. Day 18
    Paid in full
    SEK 350,000 transferred to Våffelbagaren
Country context

Why collecting from a customer in Finland is different

Read our full guide to debt collection in Finland →
The partner who handled the case
Partner comment on this case

“Lorem ipsum dolar sit amet”

How Våffelbagaren in Kristianstad AB got paid:

1
Upload your invoice

Våffelbagaren uploaded the invoice to the platform in minutes – no paperwork, no upfront cost.

2
Local experts take over

Our German partner handled demand letters, calls and negotiation – in German, under German law.

3
Get paid

The full SEK 350,000 was transferred directly to Våffelbagaren, with the case trackable online throughout.

Have a customer in Finland who hasn't paid?

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Act before the clock runs out

In Germany, payment reminders don't pause the 3-year limitation period. Only formal legal action does.

Go local, not loud

A formal letter from a German agency gets a response that a phone call from abroad rarely does.

Keep your paperwork ready

A correct invoice and a clear order history make recovery faster – and cheaper if the case goes legal.

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